1. Introduction
Welcome to GETransfer Private Limited (“GETransfer”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our products and services, including but not limited to GETrx and the Merchant Portal (collectively, the “Services”).
By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you must not access or use our services.
2. Definitions
- “GETransfer” refers to GETransfer Private Limited, a Zimbabwean-based fintech company providing custom and tailored financial solutions.
- “Services” means GETrx, the Merchant Portal, and any other products or services offered by GETransfer.
- “User” refers to any individual or legal entity that accesses or uses the Services.
- “Personal Data” means any information relating to an identified or identifiable individual.
3. Use of Services
3.1 Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.
3.2 Account Registration
Certain features of the services may require account registration. You agree to provide accurate, current, and complete information during registration and to promptly update such information when necessary.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify GETransfer immediately of any unauthorized access or use of your account.
4. Data Privacy and Personal Data Protection
4.1 Data Collection
GETransfer collects Personal Data necessary to provide the Services, including but not limited to your name, email address, phone number, and payment-related information.
4.2 Data Usage
Your Personal Data is used to:
- Deliver and maintain the services
- Process transactions
- Communicate with you
- Improve our products and services
GETransfer does not sell Personal Data to third parties.
4.3 Data Protection
We implement appropriate technical and organizational security measures to protect Personal Data against unauthorized access, disclosure, alteration, or destruction, in compliance with applicable laws and regulations.
4.4 Data Sharing
Personal Data may be shared with third parties only where necessary to:
- Provide the Services
- Comply with legal obligations
- Protect GETransfer’s rights and interests
All third parties are bound by confidentiality obligations and appropriate data protection standards.
4.5 User Rights
You have the right to access, correct, or request deletion of your Personal Data. Requests can be made by contacting us at info@getransfer.co.zw.
5. Account Deletion Policy
5.1 Requesting Deletion
You may request account deletion at any time by contacting our support team at info@getransfer.co.zw. Identity verification will be required before processing your request.
5.2 Data Retention
Upon account deletion, Personal Data will be removed from active systems. Certain information may be retained where required by law or for legitimate business purposes, including fraud prevention and dispute resolution.
6. Service Termination
GETransfer reserves the right to suspend or terminate access to the Services at any time, with or without notice, if we reasonably believe that:
- These Terms have been violated
- The User’s conduct is harmful to other users, third parties, or GETransfer
- Continued access poses legal, security, or operational risks
7. Intellectual Property
All content, trademarks, logos, service marks, and intellectual property within the services are owned by GETransfer or its licensors. You may not copy, modify, distribute, or create derivative works without prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, GETransfer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or use, arising from or related to:
- Use or inability to use the services
- Unauthorized access to systems or Personal Data
- Service interruptions
- Malware or harmful components transmitted by third parties
9. Changes to these Terms
GETransfer may update these Terms at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of the services constitutes acceptance of the revised terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
11. Contact Information
For questions or concerns regarding these terms, please contact:
GETransfer (Private) Limited
69 Garlands Ride
Mount Pleasant
Harare, Zimbabwe
Email: info@getransfer.co.zw
Phone: (+263) 778 108 758 , 782 335 535 , 780903958
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions
